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The Customer Success Specialist II is a vital member of the Customer Experience department, acting as a seasoned resource for pre-sale and post-sale information and assistance regarding all Shure products. Leveraging a robust customer-centric mindset, the Specialist II serves as a proficient problem solver using in-depth product knowledge, acting as a liaison for customers and offering solutions promptly and professionally. This role not only addresses customer inquiries but also takes a proactive approach in improving customer service processes and contributing to customer satisfaction and loyalty.
Reporting to the Sales Director of Mainland China, the Senior Specialist will be responsible for managing and generating demand among key end users and UC/IT channel accounts, as well as expanding the client base within the UC, IT, and AV sectors across Eastern China Region. This role entails generating leads, developing and maintaining trusted relationships with end users and UC/IT channels, and collaborating with designers. The ideal candidate will excel in end-user and UC/IT channel engagement, training, and strategic planning while staying informed about market trends and competitor activities. The aim is to ensure that Shure remains the manufacturer of choice for our customers and to...
Under the general supervision of the Customer Experience Manager, the Customer Service Representative II provides complete customer service support to partners across India and SEAP markets. The role manages end-to-end order activities, documentation requirements, and customer communication, working cross-functionally with Logistics, Supply Planning, Finance, and Sales to ensure timely and accurate service delivery.
This position requires strong SAP skills, excellent communication, attention to detail, and the ability to work independently on moderately complex customer issues. Flexibility to overlap with ANZ business hours when required is expected.
Engineer Senior, Cloud Application System Development should design, develop, and maintain application individually as well as work in a group. Should work as per the defined project priorities and project schedules and ensure to complete the assigned projects within allotted timelines and develop process improvements to improve system quality and efficiency.
Are you a people-first IT leader who’s passionate about delivering exceptional support and driving service innovation?
At Shure, we’re looking for a dynamic IT Infrastructure Manager to lead our regional deskside support team and elevate the user experience across our global operations.
You’ll be responsible for coaching and mentoring a talented support team to ensure consistent service and efficient issue resolution, while also driving the evolution of our support offerings by refining processes, implementing best practices, and staying ahead of the curve with the latest trends in desktop management and helpdesk services.
Are you a seasoned professional in customs operations looking to advance your career? Our company is seeking a dynamic Associate Manager, Trade Compliance, to join our team. If you are passionate about customs operations and enjoy working in a dynamic environment, we invite you to apply for this exciting opportunity. Join us and make a significant impact on our global trade activities.
Join our team as a Senior Automated Test Engineer, where you'll play a crucial role in designing and building acoustical and electronic production test fixtures and systems. Your work will ensure the functionality of our products across all production facilities. Additionally, you'll have the opportunity to mentor and support the development of junior Automated Test Engineers.
At Shure Scandinavia, we offer internships within different engineering disciplines and we are always on the outlook for talented students, who are passionate about their field of study.
As an intern at Shure, you will be part of the professional team of developers who are passionate about technologies, innovation and product quality. We are eager to share knowledge and to learn from each other - both locally and with our colleagues in the US, India, Scotland and...
We would like to keep in contact with you for other current and future opportunities at Shure. If this is something you are interested in, please click on "apply for this job online" and consent to Shure’s Candidate Policy upon sign in. This will allow us to keep you in the loop for any suitable position opening within the next six months.
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