Customer Service Representative

To reinforce our Customer Service team for our Benelux market we are looking for a

Customer Service Representative

The Customer Service Representative processes all incoming customer orders and coordinates shipments with logistics. The CS Representative works closely with the Benelux sales team to ensure customer needs are satisfied. This position will be based in Culemborg (Netherlands), Waltham Abbey (UK) or Eppingen (Germany) and can be hybrid (office/home-office).

• Contact person for all incoming customer requests via phone and email with regards to order processing, preparation of quotations and document processing via SAP and Salesforce.
• Checks order and Service repair status as well as product availability.
• Creates and processes product returns.
• Ensures good customer relations are maintained, as well as customer claims and complaints are resolved in accordance within defined processes.
• Monitors the flow of materials and coordinates the delivery of goods together with the logistics department.
• Works closely with all involved departments such as sales, logistics, and supply chain.
• Works with end-users and resellers to receive accurate account of equipment failures and provides reports to management.
• Maintenance of customer master data in SAP/Salesforce.

• Successfully completed commercial education (Bachelor, Commercial Apprenticeship) or minimum 2-4 years working experience in Customer Service.
• Proficient with SAP / Salesforce applications as well as Microsoft Office applications.
• Basic knowledge of our Company products or willingness to learn.
• Native Dutch and fluent spoken English language skills, French and other languages are a plus.
• Independent and reliable working methods, flexibility and excellent communication skills.
• Strong interpersonal and problem solving skills, enjoys working in a team environment.

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide – and for nearly a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERS

Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

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