Senior Customer Service Representative

Reporting to Customer Service Associate Manager, the Senior Customer Service Representative will be responsible to perform customer and administrative duties for individuals and departments within the office.

• Provides professional customer service to local, East Asia business accounts
• Maintains close coordination with sales, marketing, finance, factories, forwarders and customers, etc. on order processing
• Responsible for customer service and administrative support to the sales functions including answering customer enquiries, handle complaints and order processing
• Ensures timely and accurate order processing, delivery schedule and product shipment, including Order backlog management
• Handles return orders and claims
• Prepares business reports for internal and external customers
• Assists in ad-hoc assignments as required

• Degree preferably in Business Studies or related subject
• Minimum 8 years of customer service and logistics experience in the manufacturing or trading field
• Good interpersonal and communication skills in written and spoken English, Mandarin
• Strong customer service skills with good problem-solving abilities, attention to detail, the ability to work independently and act according to circumstances
• Honest, punctual, self-motivated
• Proficient in windows application such as MS Office, Excel, etc.
• Experience with SalesForce, ERP systems, SAP is a plus
• Experience with online shops is a plus

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide – and for nearly a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERS

Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

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