Technician ll, Regional Service

Under general supervision, the Service Technician II advises and serves by providing in-house technical repair services, training, and information to customers. Diagnoses mechanical, hardware, software and system failures using standard procedures. Performs testing and calibration of repaired products. Assists product development teams in development and reparability of new products.

• Repairs Company products, including but not limited to: microphones, headphones, earphones, mixers and wireless systems.
• Analyzes and troubleshoots to component level.
• Communicates with customers regarding product repairs.
• Assists product development teams regarding service related issues, including DFEMA and new product development.
• Assists in the creation of service manuals.
• Trains internal and external customers on Company products and systems.
• Assists with Technical bulletin services.
• Assists the Applications department with technical support to our customers.
• Assists in rework activities.
• Other duties as assigned.

• Associates degree in electronics, computer engineering, or related field
• Minimum of 2 years of experience in product troubleshooting, soldering (lead-free), repair, and calibration, working on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Advanced knowledge of analog and digital electronics theory and operations.
• Intermediate knowledge of Command Line Interface Protocol, networking (ie: IP addressing, Subnet), standard connections (ie: POE, Ethernet, USB 2.0), and wireless connectivity.
• Good verbal and written communication skills. Bi/multi lingual is a plus.
• Good computer skills, preferably in Windows environment.
• Ability to travel worldwide as required.
• Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks.
• Ability to work independently, receiving little instruction on daily work, but receiving general instructions on newly introduced assignments.

WHO WE ARE
Shure’s mission is to be the most trusted audio brand worldwide – and for nearly a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure Incorporated is headquartered in Niles, Illinois, with remote and hybrid opportunities throughout the United States. We have more than 35 regional sales offices, engineering hubs, and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!