Engineer II, Applications Integrated Systems

Job ID 2023-3015
Category
Sales
Job Locations
NL-Culemborg
Workplace Arrangement
Hybrid, On-site, Remote

Overview

MicrosoftTeams-image (34)

 

Are you a skilled Applications Engineer who can provide advanced, technical training and support to our customers?

Can you demonstrate ability to deliver high end support to sound engineers, dealers and integrators. Fluent spoken and written Dutch and English language skills?

Confident communicator and someone who enjoys working closely with Product Management , Sales and Marketing teams?

Could you ensure our customers receive excellent support expected from Shure? 

We have an exciting opening to join our team based in Culemborg, a Hybrid role. 

Responsibilities

You will be providing advanced technical support for complex Shure product lines, which involves software,firmware and networking, comprehensive wireless and other sophisticated capabilities.  Provide onsite fault investigation and other assistance to Shure customers.

 

We are looking for a solution orientated mindset, to provide technical customer support via Salesforce support platform, mail, phone or onsite.  Ability to resolve advanced application and customer application issues, including performing follow-up technical support, by working with Product Development, Product Management, Service, Quality Assurance, and other departments.

 

Confident when providing technical assistance in design and integration of customer applications relating to complex audio operating systems.

 

Performing reviews on new products for use with other products, including field tests on new-products to gain familiarity and working knowledge.  Providing input on product improvements and modifications based on customer requirements.

 

Demonstrate first class assistance to customers with product specification and selection, as well as confidence to explain operation of complementary audio products (e.g. limiter, equalizer, compressor).

Ability to support the local certification process and approvals. 

 

Develop and deliver training for external customers for assigned product lines including offline and onsite training & certification, webinar, etc.

 

Arrange and deliver product demonstrations at Shure locations and customer locations. 

Supporting national and international Integrated Systems related trade shows as booth staff.

 

 

Qualifications

Academic degree in related area is required or equivalent work experience

Strong technical / product background with emphasis on AV applications.

Work experience with planning and execution of audio installation projects.

Demonstrate a good understanding of audio network protocols.

Excellent communication skills, creativity, and strong commitment to the responsibilities and goals.

Fluent to excellent spoken and written Dutch and English language skills. Other languages are of advantage but not essential. 

Motivated, pro-active, results-oriented and work with minimal supervision. 

Familiarity with Microsoft Office, SAP applications and Salesforce.

Ability and willingness to travel.

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