Microsoft Office 365 Administrator

We have an exciting opportunity for a Microsoft O365 Administrator to join our IT team in Hyderabad. The Microsoft O365 Administrator will participate within a dynamic and globally expanding infrastructure environment which includes focus and dedication to leveraging cloud technologies, and systems transformation. Primary responsibilities will be to oversee the administration of Shure’s O365 platform, including but not limited to the management and support of SharePoint Online, Exchange Online, Teams, and Power Automate. As an O365 administrator you will actively contribute to multiple business enabling projects while providing day to day technical support of the platform.

• Evaluates, plans, deploys, and administers Microsoft O365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business).
• Utilizes O365 Admin portal, Azure portal and Powershell to modify existing systems to correct errors, adapt to new systems and services, and upgrade administrative components in alignment with university goals and industry best practices.
• Administers application and hosted services roles, accounts, credentials, and configuration to enable end user access to O365 services.
• Researches and performs troubleshooting activities to triage events in a controlled manner; resolves complex system alerts and addresses issues.
• Participates in the auditing of application access, inventory of software, and licenses. Proactively monitors and reports performance and utilization of O356 tenant.
• Coordinates with Microsoft Azure/Active Directory system administrator for authentication related issue resolution.
• Continually researches new functionality and technologies necessary to properly administer O365 and related Microsoft technologies. Recommend and lead the implementation of new technologies. Interacts with customers across the organization in cooperative efforts to disseminate detailed information regarding new and existing technologies with O365.
• Develops training materials and documentation in conjunction with other IS departments such as the Enterprise Integrations, Service Desk, and CSS teams to promote and enhance use of O365 products and services.
• Uses PowerShell and O365 to administer and manage hybrid Exchange environment (on premises and in the cloud)
• Administers email security solution (Mimecast). Uses Mimecast admin console to proactively monitor and report performance and utilization in coordination with Security Analysts.
• Troubleshoots Exchange issues and performs problem analysis to resolution
• Ensures changes and/or additions meet all change management requirements to prevent unforeseen negative consequences to associated business and technical processes.
• Follows all compliance policies and ensures technology remains within compliance standards, maintaining functionality and security.

• Minimum of 5 years’ prior work experience in IT application or infrastructure technical administration especially in the areas of:
o O365
o Exchange (hybrid on prem and Exchange Online environments)
o SharePoint Online
o Power Automate/Apps
o Active directory/Azure Active Directory
• Bachelor’s Degree in Computer Science or Information Technology related field. Can substitute work experience demonstrating equivalent knowledge and experience.
• Experience with cloud-based application suites such as Microsoft Office 365in a medium or large business environment. Demonstrated experience in administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Teams OneDrive for Business).
• Experience working on IT projects involving end users and IT professionals.
• Professional administration and troubleshooting experience in the following areas:
o Office 365 architecture and administrative portals
o Email delivery
o SaaS system integrations
o Server Administration
o Secure data feeds
• Proven experience in customer service
Preferred Qualifications
• Server & network administration experience (Windows or Linux)
• Microsoft certification
• Office 365 planning, deployment and management in a medium business or higher education enterprise environment (including Project, Visio installation and Office for Mac).
o Teams
o OneDrive for Business and SharePoint permissions and other security related considerations.
• Life experiences that demonstrate an ability to contribute to Shure’s commitment to inclusion and diversity
Competencies
• Must have excellent written and verbal communication skills in relation to working with IT professionals, business users, and end users.
• Ability to communicate simply, effectively, and in a non-technical manner so that individuals who do not have a technical background can understand what is being discussed.
• Knowledge and troubleshooting experience in support of modern Office suites.
• Strong knowledge of Office 365 plans, service descriptions, and features.
• Strong understanding of Microsoft products and services including knowledge of technical protocols, security concepts, and integrations with both on prem and cloud products.
• Must have a high degree of customer service skills