Applications Engineer / Technical Sales Support, Pro Audio

Job ID 2022-2916
Category
Sales
Job Locations
DE-Eppingen
Workplace Arrangement
On-site

Overview

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For more than 95 years, Shure has been one of the leading suppliers of professional audio technology. Our products are the first choice whenever audio performance is a top priority. Shure Incorporated is presented through a global partner network in more than 80 countries, with offices in Europe, Middle East and Asia.

 

To reinforce our Pro Audio team, we are looking for an

 

Applications Engineer / Technical Sales Support, Pro Audio (all genders)

 

The Applications Engineer provides technical training and support to external customers, including sound engineers, dealers/integrators, and other key stakeholders. Works closely with Product Management, Sales, and Marketing and reports to the Team Lead of the Market Development & Applications team in Germany & Austria. This position will be temporary for 12-18 months and is based in Eppingen (Germany).

Responsibilities

  • Provides technical support for Shure product lines that involve software, firmware, networking, comprehensive wireless, and other sophisticated capabilities
  • General Technical Customer Support via Salesforce support platform, mail, phone or onsite
  • Resolves application and customer application issues, including performing follow-up technical support, by working with Global Product Management, Product Marketing, Service, Quality Assurance, and other departments
  • Provides technical assistance in the design/integration of customer applications relating to complex audio operating systems with focus on wireless systems
  • Reviews new products for proper use with other products, including performing field tests on new products to gain familiarity and working knowledge
  • Supports activities related to individual trainings for external customers for assigned product lines using appropriate means (e.g. offline and onsite training & certification, webinar, etc.)
  • Supports national and international Pro Audio related trade shows as booth staff
  • Provides feedback on product issues, requested product improvements and/or new product suggestions, based on customer input and requirements, gathered during support and training activities
  • Assists customers with proper product specification and selection as well as explains the operation of complementary audio products (e.g. wireless microphones and wireless IEM)
  • Detailed and proactive documentation of support activities. Communication with end users and customers as well as corresponding visits are recorded on the globally used or established systems such as Salesforce, Windows Teams (Sharepoint)

Qualifications

  • Academic degree / apprenticeship in related area and / or first work experience and technical / product background with emphasis on Pro Audio and Live Sound
  • Good understanding of audio network protocols
  • Communication skills, creativity and flexibility
  • Fluent to excellent spoken and written German skills and advanced English language skills
  • Familiarity with Microsoft Office applications, preferably with MacOS
  • Ability and willingness to travel

 

Further details

For more information about the position, please contact Tatjana Schmidle, +49 7262 9249195

To learn more about Shure, please see: shure.com/de-DE

 

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