Customer Service Representative II

Job ID 2022-2894
Customer Service
Job Locations
Workplace Arrangement


Reporting to Customer Service Supervisor in Hong Kong, the Customer Service Representative located in Shanghai will be responsible to perform customer service role and administrative duties for individuals and departments within the organization, not limited to office in Shanghai.


  • Provides professional customer service to local, Chinese business accounts
  • Maintains close coordination with sales, marketing, finance, factories, forwarders and customers, etc. on order processing
  • Responsible for customer service and administrative support to the sales functions including answering customer enquiries, handle complaints and order processing
  • Ensures timely and accurate order processing, delivery schedule and product shipment, including Order backlog management
  • Handles return orders and claims
  • Prepares business reports for internal and external customers
  • Assists in ad-hoc assignments as required


  • Degree preferably in Business Studies or related subject
  • Minimum 2 years of customer service and logistics experience in the manufacturing or trading field, preferably in multinational organization
  • Good interpersonal and communication skills
  • Good in written English with basic spoken English ability and good command in written and spoken Mandarin
  • Strong customer service skills with good problem-solving abilities, attention to detail, the ability to work independently and act according to circumstances
  • Self-motivated, honest, punctual
  • Proficient in windows application such as MS Office, Excel, etc.
  • Experience with Salesforce, ERP systems, SAP is a plus
  • Experience with online shops is a plus


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