Senior Customer Relation Specialist

Job ID 2022-2868
Category
Sales
Job Locations
DE-Eppingen
Workplace Arrangement
On-site

Overview

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Do you have a fabulous customer care skill set and are passionate about supporting our Shure customers and making them happy?

 

Do you feel comfortable communicating in German, English and French? 

 

Then we have just the right job for you: To strengthen our Integrated Systems team in the DACH region (Germany, Austria and Switzerland), we are looking for a

 

Senior Customer Relation Specialist (all genders)

 

  • Your influence: You are the first point of contact for our customers by phone, email or online, building relationships and problem-solving collaborating with others, to ensure our customers are treated to the best possible service from the initial enquiry to a routine update call
  • Our Customers count on you: For our customers you will be their champion, someone who is able to listen to their questions and guide them through placing an order or help with a technical question. You’ll be so much more than a friendly voice; with your flexible approach you will offer plenty of support to our potential customers and follow up leads and qualify them to pass to the best contact for the next steps. You will be collaborating and part of a great team and have a varied, challenging and rewarding role. We offer lots of training on our products which will expand your knowledge to confidently recommend the best solution
  • Subject matter expert: You have a background in Customer Service, Hospitality, Sales or related industry and enjoy ensuring customer satisfaction
  • Your team: You report to the Regional Sales Lead in the DACH region with a dotted line to the Head of Customer Happiness based in California

 

This is what we offer:

  • Variety: From supporting our existing customers during the whole customer journey to introduction calls with potential customers and collaboration with internal Sales and Customer Service colleagues
  • Working atmosphere: Team cohesion and motivated colleagues as well as a modern office
  • Growing: Great potential for your personal growth and numerous opportunities for further training
  • Salary: At Shure, our Total Rewards Team regularly reviews our Benefits and Compensation programs to offer a high quality, market competitive Total Rewards Package to attract and retain the best and the brightest Associates, while enabling them to achieve maximum productivity and optimal physical, financial and personal wellbeing

This is what you bring:

  • Qualification: At least 3-5 years of extensive work experience in Customer Service, Hospitality, Sales or related industry
  • Language Skills: Confidence and ability to communicate effectively in German, English and French and the care given to truly understand customers’ needs
  • Personality: You are a very good and open-minded communicator online and offline with strong organizational skills and attention to detail. And you have a proven ability to deliver outstanding customer service from a face to face, call centre or hospitality background
  • Enthusiasm: You find creative solutions to difficult situations and maintain composure and calm in tough situations and you bring effective team working skills with a can do attitude and a flexible work approach

 

Shure aims to be the most trusted audio brand worldwide, with a history of innovation that began in 1925. We have turned our passion for making great microphones and audio electronics into an obsession.  We have a history in making great products and a wonderful family feel at Shure where you can be yourself with our IDEA – the mix matters philosophy,  “Through diversity and inclusion we strive to ensure that our differences are not just valued but embraced. We endeavor to feel empowered and to bring those differences to the workplace, and this lead us all to deliver extraordinary results.”

Our products are the first choice whenever audio performance is a top priority. Shure Incorporated is presented through a global partner network in more than 80 countries, with offices in Europe, Middle East and Asia. 

 

Further details

For more information about the position, please contact Tatjana Schmidle, +49 7262 9249195

To learn more about Shure, please see: shure.com/de-DE

 

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