Salesforce IT Business Analyst (REMOTE)

Job ID 2021-2361
Category
Information Technology
Job Locations
US-IL-Skokie

Overview

Under general supervision, the Salesforce Business Analyst II is responsible for Salesforce functional requirements definition and configuration. This hands-on role works closely with internal customers, process owners, development teams, support teams, and other stakeholders to ensure that end-to-end solutions are delivered with quality and that expectations are met for functionality, reliability, and availability. 

Responsibilities

  • Support projects and initiatives to deploy new functionality and/or enhance existing functionality
  • Document, refine and prioritize business requirements and user stories
  • Create to-be process flow diagrams, impact analysis and decision decks
  • Map requirements to functionality within Salesforce and adjacency ecosystem
  • Participates in the development and helps drive the adherence of relevant standards, guidelines, and procedures.
  • Develop and maintain end user training documentation and deliver training as required
  • Coordinate with Platform leads to complete impact assessments and cross-functional alignment
  • Collaborate with development teams to validate that solutions will meet business requirements
  • Create test cases and test scripts in support of test plan
  • Coordinate user acceptance testing, reporting and defect prioritization with business leads
  • Perform Change Management functions including documentation and administration of assigned release activity
  • Provide system administration, data management, development, and technical support to Salesforce end users in accordance with IT SLAs
  • Perform knowledge transfer and training with team members and business wherever appropriate
  • Adhere and contribute to internal processes, procedures and policies, as well as expanding internal knowledge on Salesforce functionality used by the company
  • Maintain awareness of new features and functionality delivered in Salesforce releases and determine how they can be used to enhance productivity.
  • Identifies best practices and facilitates their use.
  • Other duties as assigned

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology or related field
  • Minimum of 2 years of business analyst or salesforce administration experience
  • 2-3 years of experience working knowledge of Salesforce Sales and Service Cloud. Demonstrated experience supporting Software Development Lifecycle (SDLC) process, including requirements gathering, testing and release of Salesforce solutions.
  • Ability to perform process decomposition, root cause analysis, gap analysis and technical requirements definition
  • Strong analytical and problem-solving skills
  • Excellent communication and presentation skills
  • Able to work on problems of diverse scope where analysis of data or situations requires evaluation of identifiable factors
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions for difficult assignments and of diverse scope.

Preferred Experience and Skills

  • Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community)
  • Experienced with the use of low code tools, like Process Builder and Flow, to build solutions that support complex business processes.
  • Experience leveraging and configuring AppExchange products to develop solutions
  • Experience working in an Agile development environment
  • Experience with Salesforce Communities, Knowledge, Web Chat, Chatbot CPQ, Chatter and integration patterns
  • Desire to learn other adjacent technologies such as Digital Commerce and Marketing Cloud

IND123

 

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