Salesforce IT Manager (REMOTE)

Job ID 2021-2257
Category
Information Technology
Job Locations
US-IL-Skokie

Overview

The Manager, IT Business Applications – Salesforce has accountability for the design, implementation, and support of Shure’s Customer Success Platform built on Salesforce.com and other integrated technologies.  You will work closely with our internal business partners in Sales and Service to deliver solutions that solve business problems and act as the development team leader for other IT resources.  To be successful, you must have the ability to effectively coach and manage individual contributors.  The role requires extensive technical knowledge to drive the user adoption effort and project manager skills to ensure successful delivery of technology projects. 

Responsibilities

  • Responsible for the planning, development, and day-to-day management of Shure’s Salesforce.com platform
  • Leverage in-depth knowledge of Salesforce in the overall design of sales and service automation systems
  • Leverages knowledge and expertise integrating Salesforce with ERP and other applications
  • Partners with business and IT peers globally to understand and solve complex problems with sustainable, resilient, and supportable solutions
  • Works with business colleagues to build technology enablement roadmaps including timelines and budget
  • Identifies opportunities to leverage data captured from systems to leverage in other areas of the organization
  • Provides thought leadership in best practices and new technologies. Investigates and stays on top of trends to support new technology needs
  • Provides technical leadership and guidance for new software selection including development of RFP, review, and evaluation of commercial software solutions
  • Leads mid-large sized projects as needed
  • Leads proof of concepts and technology evaluation through final recommendation, including hands-on execution where needed
  • Works with business partners to build metrics and supporting dashboards and reporting
  • Manages the work efforts of individual contributors with responsibility for coaching and performance management as well as career development planning
  • Provides motivation and guidance to development teams during the systems development life cycle
  • Leads IT process improvement efforts and participates in team development activities
  • Provides thought leadership on IT strategies
  • Manages stakeholder relationships, expectations, and facilitates open communication channels
  • Manages vendor relationships, statements of work, vendor invoices, and vendor escalations
  • Evaluates 3rd party applications that can be used to enhance platform
  • Other duties as assigned.

Qualifications

  • Bachelor’s degree in a related field. Graduate coursework is desirable. 
  • Minimum of 7 years of CRM experience with responsibility for results, including costs and methods.
  • Experience leading multiple Salesforce Sales and Service Cloud implementations integrated with ERP platforms (SAP, Oracle, etc.).
  • Experience leading large service transformational efforts
  • Experience with Salesforce Customer and Partner Communities preferred
  • Experience with Salesforce CPQ and Marketing Cloud a plus
  • Proven ability to design and optimize business processes and integrate business processes across disparate systems
  • Salesforce Certification (Administrator, Certified Sales, and/or Service Cloud Consultant preferred)
  • Demonstrated ability to work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
  • Demonstrated experience in determining the best use of resources to meet goals of assignments received in the form of objectives.
  • Able to lead cooperative efforts among members of project teams, including on/off-shore delivery
  • Ability to work effectively with a variety of stakeholders across multiple functions
  • Able to follow processes and operational policies in selecting methods and techniques for obtaining solutions.
  • Able to develop and administer schedules and establish performance requirements
  • Experience with preparing and adhering to a budget
  • Able to provide guidance to subordinates within the latitude of established company policies
  • Experience with advising subordinates how to meet schedules and/or resolve technical problems
  • Some travel is expected (<15%)

IND123

 

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