Manager, Applications Support

Job ID 2021-2216
Category
Engineering
Job Locations
JP-TYO-Tokyo
Workplace Arrangement
Hybrid

Overview

Lead a team of Applications support with providing Partners/End Customer with technical support to contribute Sales. The area of support includes Pro audio, Integrated Systems and Retail Market. Provide leadership to Individuals and the team to enhance the technical capability.

Supervises a team of Applications support, tasked with providing advanced technical product support for Shure products.  Manages and conducts external and internal customer inquiry for Shure dealers, sales representatives. Provides leadership to Applications Engineers. Manages work efforts of individual contributors with responsibility for hiring, performance appraisals, and pay reviews.

This position can be hybrid from our Tokyo office.

 

Responsibilities

  • Lead the team of Application Engineers
  • Resolve the technical issues including on-site visit and reduce wait time of customers
  • To provide On-site commissioning service (e.g. DSP configuration, Frequency Coordination, etc)
  • To provide technical assistance in the design/integration/configuration of Shure Product
  • To assist Partners/Customer to select the right products
  • To assist Sales team`s product demonstrations
  • To provide the answers to the inquiries accordingly coming from Website/Sales force
  • Working closely with Service Team to escalate the quality issues
  • To share the potential quality issue information with Product Marketing Team and seeking for an improvement
  • Working closely with Service Team to pre-shipment test/FW updates per request
  • Conducts training seminars for Associates, Channel Partners and End Customers
  • To support proofreading process of Owner`s Manual, Training materials, technical release notes and FAQs
  • Create the technical documentations (CAD drawings, Certification, Whitepapers, etc)
  • Review and submit the Certificates related to domestic laws and regulations for Shure products

Qualifications

  • Bachelor’s degree in business or related field
  • English (business level)
  • Minimum of 10 years of wide-ranging experience in audio/visual industry and troubleshooting, or related field
  • Uses skills as a seasoned, experienced professional in advanced electronics and basic acoustics
  • Knowledge of Shure products and their applications considered an advantage
  • Familiarity with audio/visual related computer software programs
  • Deep interest in audio/visual, electro/acoustics, system design
  • Understanding of networking, implementation and basic troubleshooting
  • Able to work on problems of diverse scope where analysis of data or situations requires evaluation of identifiable factors
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions for difficult assignments and of diverse scope
  • Superb problem solving/troubleshooting skills
  • Self-motivated, works well without daily direction
  • Ability to handle multiple projects simultaneously
  • Intense desire to learn and keep up to date on technical matters
  • Able to lead cooperative efforts among members of project teams

#LI-Hybrid

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