• Representative II, Customer Service

    Job Locations US-IL-Chicago
    Job ID
    2019-1294
    # of Openings
    1
    Category
    Customer Service
  • Overview

    DO YOU HAVE A PASSION FOR CUSTOMER SERVICE? DO YOU WANT TO JOIN A GROWING AND FUN TEAM? Then Shure might be the place for you!

     

    We have a Customer Service Rep II opening in our downtown Chicago office. The Customer Service Rep will provide complete customer service to Sales/Manufacturing Representatives, Dealers, Distributors, and End Consumers.

    Responsibilities

    • Interacts with customers, sales representatives, dealers, and distributors to handle a variety of pre-sales or post-sales service functions including taking, editing and expediting orders.
    • Checks order status and product availability.
    • Creates return authorizations.
    • Processes requests for Invoice adjustments.
    • Initiates changes to customer accounts.
    • Fields entry level product related inquiries.
    • Maintains direct contact with customers before and/or after order fulfillment.
    • Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
    • Works with various departments to meet sales goals.
    • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
    • Responds to customer inquiries (Return to Manufacturer Approval, status, delivery, etc.) post-sale. Resolves Scheduling, shipping, and invoicing issues.
    • Expedites customer requests and prepares documents/shipping return labels related to processing returns (Return to Manufacturer Approval).
    • Coordinates with other departments regarding order status, shipping dates, prices, product availability and back orders.

    Qualifications

    • Minimum 2 years of college or 4 years of customer service experience working on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
    • Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks.
    • Ability to work independently, receiving little instruction on daily work, but receiving general instructions on newly introduced assignments.
    • Technical knowledge of Company products or the aptitude to learn.
    • Understands basic application of all Company products.
    • Excellent verbal and written communication skills.
    • Good computer skills, preferably in a Windows environment.
    • Good problem solving skills.
    • Excellent math skills.
    • Enjoys working in a team environment

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